TradingScreen Service Notice: Systems & Services Continue to Operate Normally

                                                               October 31, 2012

Dear Valued Customer,

We are sorry that hurricane Sandy, which caused extensive power disruptions and flooding throughout the North Eastern United States, has impacted so many of our clients and employees and we hope that everyone’s lives will return to normal very soon.

TradingScreen is continuing to operate out of all of our primary data centres and rest assured they are all functioning normally.

With the reopening of the U.S. markets, TradingScreen would like to reiterate that as part of our business continuity plan, we have been and are continuing to provide our usual 24 hour a day functional & technical customer service to all users. Service is available via Telephone, IM, AskTS and Email using our global support infrastructure.

Customer Service for the North American time zone is being provided by our London and Hong Kong offices until such time as power, communications and transportation allow our New York office to resume normal operations.

Clients requiring assistance should use the AskTS button on the TradingScreen GUI or call the European or Asian support lines.

Asia: +852 3607 8900 or +813 4540 8505

Europe: +44 207 149 3101

We can also be reached via email at

Thank you so much for your time and we wish the best to all of our clients, friends and colleagues that have been impacted by the storm.